CONFIDENTIALITY POLICIES
At SHELISTENS THERAPY, confidentiality is paramount. We are committed to maintaining the privacy and confidentiality of all clients
information shared during therapy sessions.
1. Confidentiality of Sessions: All information shared during therapy
sessions will be kept strictly confidential. This includes conversations,
written records, and any other forms of communication.
2. Limits to Confidentiality: While I do my best to keep everything shared
in sessions private, there are a few situations where I’m legally or
ethically required to share information. These include:
• If there’s a serious risk of harm to you or someone else
• If I suspect child abuse or neglect
• If a court orders me to release certain information
Whenever possible, I’ll always talk with you first before any information is
shared.
3. Data Security: I have implemented measures to ensure the security and
protection of your personal and sensitive information, including secure
storage, data encryption, and strict access controls.
Terms and Conditions
1. Session Duration:
• Each therapy session lasts 45 minutes of therapy, plus up to 15
minutes for optional Q&A and assignment clarification.
• If a session runs longer than the agreed one-hour period, an
additional charge will apply for every minute beyond the hour. Extra
time is billed pro rata at the standard session rate.
2. Response and Availability:
• Kindly confirm your availability within 24 hours of receiving the session
schedule.
• Any changes or cancellations should also be made at least 24 hours in
advance.
3. Cancellation and Rescheduling Policy:
Clients are entitled to one (1) cancellation, provided that a
minimum of twenty-four (24) hours’ notice is given. Failure to provide the required notice or multiple cancellations
may result in forfeiture of the session fee and/or additional
administrative charges. Cancelled sessions must be rescheduled within seven (7) calendar
days from the original appointment date. Failure to do so will
result in the session being permanently forfeited.
4. Timeliness:
• The therapist will allow a grace period of ten (10) to fifteen (15)
minutes after the scheduled start time of the session.
• If the client fails to attend within this period, the session shall be
rescheduled at the therapist’s discretion and based solely on the
therapist’s availability.
• This provision applies exclusively to clients who have not
previously exercised their permitted cancellation.
5. Payments:
• All payments made for therapy sessions are governed by the
company’s payment and refund policy.
• Requests for refunds, where applicable, must be formally submitted in
writing and will be reviewed in accordance with the established refund
terms and conditions.
Ethical Guidelines for Clients
1. Confidentiality: Clients are expected to respect the confidentiality of the
therapeutic process and refrain from recording or sharing session content
without prior consent. The therapist, in turn, upholds the client’s privacy in
line with professional standards and legal requirements.
2. Informed Participation: Clients are encouraged to actively engage in the
therapy process with a clear understanding of its purpose, structure, and
potential outcomes. Questions or clarifications regarding therapy should be
raised at any point.
3. Respect and Professional Conduct: Clients are required to maintain
respectful communication and behaviour throughout the course of therapy.
Discriminatory, aggressive, or disruptive behavior will not be tolerated.
4. Timeliness and Commitment: Clients are expected to adhere to scheduled
session times, cancellation policies, and agreed responsibilities to ensure
continuity and progress.
5. Mutual Responsibility: The therapeutic relationship functions best through
honesty, openness, and shared responsibility. Clients are encouraged to
provide feedback and collaborate in setting and reviewing goals.
ACKNOWLEDGMENT
By signing below, you acknowledge reading and understanding this
confidentiality policy, terms, and conditions, and ethical guidelines. You give
your informed consent to engage in therapy services with SHELISTENS
THERAPY.